Create Better Software Together.
Enterprise-grade Atlassian Support.
Providing enterprise-grade Atlassian support is what keeps you up and running effectively and efficiently. By providing 3 support level options, you have both choice and flexibility. Our offerings are:
The GOLD Support package gives you access to OBSS Atlassian support which includes web-based issue tracking, web based technical assistance and Atlassian software usage help from a team of certified specialists. Each feature of the GOLD Support package is carefully designed to provide value to your business so you can effectively:
- Enable Maximum Productivity
- Optimize Potential and Performance
- Reduce Costs & Risk
As a GoldPlus Support customer, you will be connected to OBSS support engineers who have advanced knowledge of Atlassian products. The GOLDplus Support Desk is staffed with people who are best positioned to help your organization to optimize Atlassian performance. In addition to telephone access to the support staff, GoldPlus customers are provided with extended coverage and an increased allowance of incidents.
As a PLATINUM Support customer, you will receive an advanced, individualized support experience, from a small team of senior support engineers, completely aligned to your goals. As an extension of your team, the PLATINUM Support personnel help you pro-actively create and execute a support plan that reduces the risks of production down-time, optimizes upgrade and migration projects and minimizes general system performance issues. Platinum customers have unlimited incident coverage and 24×7 access to OBSS support engineers.