Problem
The screen recording is not verified
Solution
1- Share audio checkbox has to be selected while sharing your entire screen on screen share pop-up.
2- If there is an external speaker or headphone connected to your computer;
- The first option is removing external devices.
- The second option is choosing the internal device in sound settings.
- Right-click the Sound Icon in the lower right of your screen
- Click Open Sound Settings
- Select the internal device if multiple active
Important: If you need to listen to audio during the exam, be sure that you can listen/hear the voice on the browser. You may test that via opening a video on the browser. If you can't hear, select the output device that you can hear the voice
Problem
The screen sharing pop-up can not seebe seen.
Solution
1- The operating system may restrict screen sharing and warning pop-up could be kept on the background. Please check the security settings of your operating system.
2- It may be due to the Witwiser Chrome plugin. If the Witwiser Chrome plug-in was installed and deleted before starting the test, the exam page needs to be refreshed with ctrl + shift + R before starting the test.
3- If you click somewhere while the screen sharing pop-up is opening, screen sharing pop-up can move to the background. Please check the background and return it foreground. Then please approve for screen sharing.
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Problem
Screen sharing verification is overrunning and screen sharing can not be able to perform.
Solution
Camera access should be turn on for screen sharing.
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